Our customized support plans are designed to keep your Spectrum Scale file system solution and data protected before issues arise.
24×7 phone support is available for technical support as well as operational, configuration and best practices discussion.
Customers can expect any requested replacement components by the next business day.
Our policy lets you retain complete physical control of a failed drive to ensure classified, proprietary or sensitive data is secured.
Customers can open a support ticket through telephone support or online ticket creation. Requests are processed in an expedited manner.
Customers can expect firmware updates by the next business day.
RAID Inc. takes automated alerting to the next level, supporting any “call home” infrastructure to offer real-time support and proactive maintenance.
Our technological leadership is born from our extensive investments in leading-edge research and development.
Our team has deep technical expertise at the highest levels of scale when designing, implementing and supporting custom high performance storage solutions.
We are known for our industry-leading support for all of our technology. We take ownership of any issue and are your first and only contact.
