Our team of expert engineers first goes through an extensive process of examining each layer to understand the customer’s unique environment. This process is done whether the customer is looking for a full turnkey solution or just a single product to solve a specific need. The customer is involved in every step of the process, ensuring the success of their customized solution.

We have a depth of practical experience across a broad range of industries and understands the needs and constraints of different workplaces. At this point in the process, we discuss trade offs between performance, functionality, usability and price with the customer.

Once a consensus on the system design is reached, we whiteboard different solutions for the customer’s unique environment at different price points. Multiple solutions are presented to the customer and one is selected.

To deliver tailored storage and file system solutions, our consultative sales and system design process is customized every step of the way. From the initial sales call to installation day, we work closely with customers to assess their unique computing and storage requirements by examining every facet of their computing needs.

Our team of expert technicians work with the customer to ensure the installation site is ready to handle all energy and cooling requirements of the new solution. Once this is accomplished, our engineers will deliver the solution to the customer site, install and test all components.

We employ a concierge post-sale approach to service that can best be described as a team approach. Every customer is assigned a dedicated support engineer, an engineering manager and a committed sales consultant. The support engineer is available 24/7/365 to answer any post-sale questions, help with any problems and facilitate a continuity of knowledge.