Why RAID?

Since 1994 RAID, Inc has approached each and every client as a partner taking a consultative approach to better understand its customers’ unique needs. Only after this process has taken place can RAID develop a 100% customized solution that truly addresses customers’ pain points.

The RAID APPROACH

Realizing the critical nature that storage assets have in any organization, RAID applies the same customer centric approach to its service delivery method. RAID’s technical support operates 24/7, 365 days a year delivering on a proven process of personal attention. Any customer encountering a post sale question or problem is automatically assigned a dedicated support team to handle the issue from start to finish. Customers can also request their own personal support engineer to be assigned to their account, further building a level of trust, dedicated support and continuity of knowledge. An engineering manager is also assigned to each customer and oversees any outstanding queries, even once the initial issue is resolved. This same manager, in most cases, has been directly involved in the consultative sales process which initiated the customer’s solution, adding yet another layer of accountability and transparency. Unlike other vendors who offer impersonal or one-off troubleshooting, RAID is unique in that every sales representative remains closely involved and can address any requests in a timely and thorough manner.

TRACK RECORD OF SUCCESS

RAID’s customer centric philosophy was so compelling that a publicly traded storage company selected RAID to perform post sales support for North America. This same dedicated approach became the catalyst for StorageWatch, the industry’s first real-time monitoring and management service for customers that do not have the necessary expertise or manpower to manage their storage assets. As RAID’s flagship product, StorageWatch can be combined with a full suite of support and professional services that are tailored to meet the needs of any size storage system and any type of customer from HPC and supercomputing labs to the corporate level.

Whether used for grid computing, in supercomputing centers, the cockpit of a fighter jet all the way down to the small business, RAID Inc. has built its business on proven solutions that ensure the availability of critical digital content in real-time, all the time. Working with many of the most advanced research labs and government agencies, RAID’s customers provide the single best measure of the company’s continued success.

The High Performance Computing Center at the University of Florida
Overview: The HPC Center sought best-of-breed providers that could push the technology envelope in support of its research project to provide 144TB of storage in a Lustre file system, RAID Inc was selected and the resulting architecture achieved sustained throughput of up to 2GB/s (read and write) from both local and remote clients. Read more

“We found RAID Inc. to be the ideal partner for our challenging storage needs.”
- Associate Director of the University of Florida’s HPC Center

The High Performance Computing Center at the University of Utah
Overview: RAID Inc Work together with the Center to convert 120TB of Server-based Storage to a Centralized SAN. Read more

“…the success of our relationship really stems around the level of expertise that RAID brings into the relationship and how that expertise keeps us being successful using the products RAID sells to us. We buy from RAID Inc. so that we have a resource to lean on when issues creep up.”
-Lead Computation Cluster Administrator, HPC Center at the University of Utah

NewsBank, Inc.
Overview: RAID Inc. delivers premier information/media provider customized solution of critical data achieving high performance and scalability for over 200TB of data. Read more

“RAID offered exactly what we wanted. The systems perform well and give us the ability to scale up as needed. After ordering a system we are up and running with it in just a week.”
-Vice President of Systems Engineering for NewsBank, Inc

Cooperative Institute for Research at the University of Colorado
Overview: RAID Inc. delivers StorageWatch® which protects against unexpected outages that can disrupt important research activities 24 hours a day, 7 days a week for six years. Read more

“With 24/7 monitoring of our data center, StorageWatch eliminates costly off hour surprises.
-Tom Priestley, Senior Systems Administrator, CIRES

Library of Congress
When the Library of Congress decided to modernize the process of recording audio books from tape RAID Inc was selected. This process had a number of inefficiencies: severe workflow constraints, lack of data management, and protection. Additionally, the new solution had to meet stringent compatibility issues with existing applications, some of which were geared to NLS staff members that are blind, all of which were operating in a heterogeneous environment. Another issue was the future support and maintenance of any proposed technology solution. Read more