Diagnostics

Any successful diagnostic process is only as good as the people performing the analysis. At RAID, we have only the most skilled storage engineers on the front line synthesizing information to solve each customer challenge as soon as humanly possible. These front line support engineers have an enormous huge knowledge database form which to draw from as well as stringent escalation procedures to follow. Senior management is involved at every level when necessary in order to resolve a customer’s issue in a prompt manner.

The key to resolving issues in a timely manner is our ability to directly connect into a customer’s storage asset remotely with our storage base GUI. This can extract all event logs directly from the asset enabling the support team to immediately drill down the variables in determining a customer’s problem. Overlaying this procedure with our vast knowledge database and expert storage engineers guarantees the quickest diagnosis and solution with little or no involvement from the customer.

Additionally, all firmware and software updates for all qualified peripherals can be updated on a 24/7 basis.

SERVICES

Overview

Managed Services
StorageWatch®
StorageVault®

Professional Services
Data Migration
Consulting
Installation

24/7 Support Services
Technical Support
Diagnostics
Firmware Upgrades
Self-Service Web Portal

Logistics Support
RMA Handling
Case Tracking
Resolution Summation