About RAID: A Consultative Approach to All Your Storage Needs and More

RAID, Inc. is an end-to-end, high-performance solutions provider focused on the cutting edge of technology and specializing in the high-performance market. Since 1994, we have approached each and every customer as a partner, taking a consultative approach to better understand each customer's individual needs in order to provide the optimum solution.

RAID currently has multiple installations within a wide assortment of industry verticals, including Department of Defense contractors, Fortune 500 corporations and research groups at major national laboratories and universities. The solutions deployed for these clients are turnkey solutions incorporating parallel file systems, storage, interconnects and compute clusters.

RAID partners with customers to develop proof-of-concept initiatives for new technology deployments. One of our goals is to add value by partnering with organizations in support of technology advancements and increasing overall application performance.

THE RAID APPROACH
RAID’s technical support operates at 24/7, 365 days a year, delivering on a proven process of personal attention. Any customer encountering a post-sale question or problem is automatically assigned a dedicated support engineer to be assigned to their account, further building a level of trust, dedicated support, and continuity of knowledge. An engineering manager is also assigned to each customer and oversees any outstanding queries, even once the initial issue is resolved. The same manager, in most cases, has been directly involved in the consultative sales process which initiated the customer’s solution, adding yet another layer of accountability and transparency. Unlike other vendors who offer impersonal or one-off troubleshooting, RAID is unique in that every sales representative remains closely involved and can address any requests in a timely and thorough manner.